My Qualifications

Curriculum Vitae

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Fayonne Alfaro
910 South Chilton Avenue
Tyler, Texas 75701
903.216.0460
Email: contact@fayonne.com

HIGHLIGHTS OF QUALIFICATIONS

Internet and desktop publishing experience with Adobe PhotoShop, Illustrator and InDesign, Macromedia Dreamweaver and Flash, HTML and JavaScript. VBScript.
Strong software skills with all MS Office Applications including FrontPage, Access and InterDev.
Familiar with both Windows and Macintosh operating systems.
Effective communication, negotiation, project management, and process improvement skills.
Ability to analyze and research problems and develop solutions.
Capable of identifying the audience and providing appropriate format and content for successful communication.
Demonstrated ability to manage multiple priorities and accomplish results through effective negotiation.
Strong interpersonal skills and communication skills, both written and oral.
Demonstrated web development knowledge.
Technical knowledge of customer facing processes and demonstrated customer satisfaction skills.
Demonstrated ability to deliver timely reports, recommendations and solutions.

RELEVANT EXPERIENCE

Web Development

Administrator of Boise Art Museum web content and design.
Administrator of Serve Idaho web content and design.
Developed and administered Idaho Wednesday's Child web content and design.
Currently serving as webmaster for National Capitol Squash Racquets Associtation in Washington, D.C.
Developed and administered Idaho Federation of Families for Children's Mental Health web content and design.
Processed information for publication on InfoNet and public IDHW web sites.
Improved submittal processes to provide faster turn around time for published documentation.
Developed and maintained Intranet web sites for HP customer support technicians

Effective Communication

Recruited and trained 30 new volunteers for the Boise Art Museum (BAM).
Developed process improvements for updating BAM website and membership database.
Research, analyze, solicit and compile information to prepare reports, track projects and implement solutions.
Acted as a focal point for department information, mentoring new employees in the HP customer service department.
Served as a liaison between Knowledge Base and IT support services to create style guidelines in compliance with Electronic Support Standards and to meet the needs of Division customers.
Provided answers on-line to customer E-Mail technical support questions.
Created software application notes and addressed customer correspondence.

Computer Experience

Membership manager and database administrator for Boise Art Museum.
Create multimedia documentation for commission activities and national conferences
Strong software skills with all current MS Office applications including FrontPage, Access, and Interdev.
Internet and desktop publishing experience with Adobe Photoshop and InDesign, Macromedia Dreamweaver and Flash, HTML and JavaScript.
Familiar with the latest Windows and Macintosh operating systems.
Created style sheets to enable Electronic Support Services and support partners to provide consistent metadata (that is, filenames, titles, descriptions, etc.) across all of the support channels.
Created and uploaded software support information and monitored HP forums for key product issues.

Customer Service

Educating and assisting internal customers and partners in maintaining vital, usable information on the web.
Maintained up to date world wide contact information and monitoring the queue for Delta Airline International support.
Provided on-line technical assistance to internal customer and HP trade customers in world wide Customer Support Center.
Maintained above average on-line telephone performance statistics.

Administrative Support

Coordinate administrative activities requiring frequent contact with executives, commission members and partners to promote volunteerism in Idaho.

Actively participated in changes to Web services and maintained high impact areas.

Worked with Publishing and Software services to address tool and process improvements for increased quality control.

Provided reports, presentations and support materials for agent training.

Developed and maintained a billing model to maintain accuracy of billing and reporting to HP product divisions.

Compiled, evaluated and reported monthly activity for management and divisions.

EMPLOYMENT HISTORY

Administrative Assistant	Serve Idaho	September 2004 to the present
Technicatl Consultant	National Capitol Squash Raquets Association	1999 to the present
Technical Consultant	Idaho Federation of Families for Children's Mental Health	August 2003 to the present
Web Administrator	Special Needs Adoptive Parent Services, Inc.	March 2002 to November 2003
Public Information Specialist	Idaho Department of Health & Welfare	June 2001 to January 2002
Electronic Support Technician	Hewlett-Packard	1989 - 2001

Volunteer Positions

Elementary school computer lab coordinator (3 years)
Taught software applications to Booth Memorial students (1 year)
VISTA Volunteer - (2 years)

EDUCATION

Commercial Art - Boise State University

Additional Training

WebMaster Certification -- BSU Center for Management Development
Web Application Development - Microsoft
Project Management - Hewlett-Packard
Effective Negotiation - Hewlett-Packard
Management Skills - Hewlett-Packard

REFERENCES

Melody Eisler, 6015 Glenwook St., Garden City, ID 83704	(208)472-2944
Bonnie Longstreth, 715 S. Capitol Blvd, Boise, ID 83702	(208)384-4198
William Walker, 420 State St.,10th Floor, Boise, ID 83702	(208)334-5506
Marilyn O’Meara, 5226 Hill Road, Boise, ID 83703	(208)342-4568
William Fenton, 813 South Alfred, Alexandria, VA 22314	(703)836-8922